Is this Stare Miasto hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Stare Miasto hotel have a swimming pool?

Yes, this Stare Miasto hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Stare Miasto hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Stare Miasto hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Stare Miasto hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Stare Miasto hotel?

Based on the information reported by the owner or manager, the Stare Miasto hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Stare Miasto hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

H15 Palace, a Luxury Collection Hotel, Krakow | Hotel in Kraków

| 9.8 (508 Reviews) | 1 Bathroom

Stare Miasto Hotel | H15 Palace, a Luxury Collection Hotel, Krakow

Hotel in Stare Miasto, Kraków

Luxury hotel with a full-service spa and a fitness center
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Change of towels is available on request.
H15 Palace, a Luxury Collection Hotel, Krakow offers 70 accommodations with minibars and safes. These individually decorated accommodations include dining tables. Beds feature down comforters. 49-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Pool

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Eco Friendly

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Eco-friendly toiletries

Shampoo

Hair dryer

Rainfall showerhead

Bathrobes

Toothbrush and toothpaste (on request)

Heated floor (bathroom)

Bathtub or shower

Private bathroom

Soap

Toilet paper

Towels

Bedroom

Bed sheets

Air conditioning (climate-controlled)

Free cribs/infant beds

Hypo-allergenic bedding

Blackout drapes/curtains

Heating (climate-controlled)

Down comforter

Eco-friendly cleaning products used

Free local calls

Safe

Laptop-friendly workspace

Soundproofing

Bulk dispenser for toiletries

Phone

LED light bulbs

Energy-saving switches

Free long-distance calls

Slippers

Individually decorated

Electrical adapters/chargers

Iron/ironing board

Desk

Breakfast

1 bar

1 restaurant and 1 coffee shop/cafe

Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: PLN 180 for adults and PLN 90 for children

Coffee/tea maker

Electric kettle

Dining table

Free bottled water

Minibar

Parking

24-hour roundtrip airport shuttle (surcharge)

Offsite parking within 656 ft (PLN 150 per day)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Elevator

Wheelchair-accessible spa

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk

Wheelchair-accessible path to elevator

Wheelchair-accessible fitness center

Wheelchair-accessible restaurant

Visual alarms in hallways

Activities

Boat tours

Ecotours

Outlet shopping

Scooter/moped rentals

Mountain biking

Indoor pool access

Segway rentals/tours

Bicycle rentals

Health/beauty spa

Bicycle tour information

Fitness center

Access to nearby indoor pool

Indoor pool

Sauna

Bike parking

Full-service spa

Bike storage

Entertainment

Satellite channels

49-inch Smart TV

General

Meeting rooms

Conference space (1184 square feet)

Banquet hall

Elevator

Water dispenser

Front-desk safe

Spanish

Italian

Polish

Ukrainian

English

Russian

Vegan dining options

At least 80% lighting from LEDs

Local culture & ecosystem education

No plastic water bottles

Water dispenser

Locally-owned & organized tours & activities

No plastic drinking straws

Reusable tableware only

Vegetarian dining options

Smoke-free property

No plastic soda bottles

Biodegradable drinking straws

Double-glazed windows

No plastic coffee stirrers

Local artist showcase

Comprehensive recycling policy

Romance packages available

Guest Services

Laundry facilities

Indoor pool

Access to nearby indoor pool

Soundproofed rooms

Free cribs/infant beds

Dining table

Tour/ticket assistance

Laundry facilities

Luggage storage

Multilingual staff

Dry cleaning service

24-hour front desk

Daily housekeeping

Concierge services

Change of bedsheets (on request)

Change of towels (on request)

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Pool sun loungers

Spa

Hot tub

Spa open daily

Steam room

2 treatment rooms

Body treatments

Massage/treatment rooms

Massages

Facials

Couples treatment room(s)

Body scrubs

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Fee for cooked-to-order breakfast: approximately pln 180 for adults and pln 90 for children airport shuttle fee: pln 170 per vehicle (one-way, maximum occupancy 3) nearby parking fee: pln 150 per day (656 ft away) pet fee: pln 200 per pet, per day plus pln 540 one-time cleaning fee service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Food and water bowls are available pets allowed for an extra charge of pln 200 per pet, per day, plus a one-time cleaning fee of pln 540 pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation up to 22 lbs per pet

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property uses eco-friendly cleaning products

Reviews

Lauren

Nov 12, 2025 05:40:13 AM

Review Score: 10

Summary: Everything was absolutely incredible about our stay. Location was fantastic, staff was wonderful, & the spa area was so relaxing. The hotel overall surpassed our expectations and we cannot wait to return!

See All Reviews

Room Arrangement

Room Info	Facilities
Junior Suite, 2 Twin Beds Room Size: m² 2 Twin Beds	General Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Junior Suite, 1 King Bed Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Suite, 1 King Bed Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Classic Room, 1 King Bed Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Classic Room, 2 Twin Beds Room Size: m² 2 Twin Beds	General Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2